Return & Exchange

You may return, exchange or receive a refund on your glasses if you are unhappy with them for any reason. Just follow these easy steps:

Fill in the returns form sent with your original order;
Pop the frame(s) you want to return, with their case and cloth, back in the delivery envelope or box, along with the returns form;
Pay for return postage. Unfortunately, we are unable to cover return shipping for returns;
Send us the package so it reaches us within 45 days of the original dispatch date (90 days for bifocals and varifocals).
Returns must be in their original condition and with all accessories included in your package (e.g. cases and cloths).

When you do return any glasses we recommend that you obtain proof of postage or use a recorded delivery service via a courier company, as we are unable to take responsibility for packages lost in post. .

More questions? Contact us
You can reach us on: from 9am-6pm Monday to Friday (excluding some bank holidays).

We aim to reply to all our customer emails within 24 hours and we are happy to reply your email during office time.